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Job details
Guest Service Agent
- Country: United States
- Visa type: H-2B
- Job ID: (Open on offer list)
- Employer name: Confidential
- Employees needed: 3
- E-mail (employer): Confidential
- E-mail (agent): Confidential
- Phone: Confidential
- Agent phone: Confidential
- Working hours per week: 35
- Wage: 17.5 USD / Hour
- OFLC Certification: ACCEPTED - PENDING RECRUITMENT
- Start date: 05/15/2026
- End date: 10/31/2026
- Process date: 05/09/2026 08:29:16
- Submit date: Confidential
- Offer description:
Guest Service Agents will be responsible for effectively executing reservation sales, handling all guest accounts efficiently and accurately, assisting in all phases of guest experience, such as check-in, check-out, payment, problem resolution, and special requests, welcoming guests in a friendly and efficient manner, assisting with guest luggage, demonstrating excellent customer service and phone etiquette, keeping accurate cash balances for assigned cash drawer, answering and transferring calls in timely and courteous fashion, managing all aspects of the reservations process (process room reservations, secure deposit and send confirmation), managing reservations email account by replying to e-mail correspondence in a timely, courteous, and professional manner and processing e-mail requests/reservations accordingly, checking room availability and housekeeping/maintenance status, ensuring against overbooking, ensuring that guests are provided an inspected room, maintaining full knowledge of all room types, features, locations, rates, amenities, local attractions, business, and locations of interest, verifying accuracy of information in property management system by entering data correctly and checking daily arrivals, handling all guest inquiries, requests and complaints, confirming guest needs have been met, alerting manager on duty to any unresolved complaints in a timely manner, familiarizing oneself with emergency procedures, reviewing daily activities and groups, communicating details with co-workers and guests as needed, directing traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/ lounge guests, and visitors, performing daily reporting requirements such as daily audits of arrivals and departures (for departures, checking that there is no balance due and following up with customers if there is a balance; for arrivals, checking for any VIP guests, special needs, or special occasions) and adding special amenities to rooms based on the audits, ensuring transfer of information from shift to shift at the Front Desk, and keeping adequate inventory of front desk and guest supplies available at all times and communicating shortages as necessary. Schedule: 35 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00AM-2:00PM and 1:00PM-8:00PM Shift hours may vary. Please see job description for additional information.