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Job details
Guest Service Agent
- Country: United States
- Visa type: H-2B
- Job ID: (Open on offer list)
- Employer name: Confidential
- Employees needed: 2
- E-mail (employer): Confidential
- E-mail (agent): Confidential
- Phone: Confidential
- Agent phone: Confidential
- Working hours per week: 35
- Wage: 18 USD / Hour
- Start date: 06/23/2025
- End date: 10/30/2025
- Process date: 05/08/2025 13:22:50
- Submit date: Confidential
- Offer description:
The Guest Service Agent is a key member of the Guest Services team, responsible for ensuring guests have a positive experience during their stay. Under the direction of the Front Office Manager, the Guest Service Agent performs the following duties: -Greet guests warmly upon arrival, provide check-in/check-out services, and process guest reservations. -Handle guest inquiries and requests, providing accurate information or directing them to the appropriate department. -Maintain a cash drawer throughout the shift, process payments, and issue receipts. -Assist with concierge services, including providing local recommendations and arranging guest transportation or special requests. -Monitor room availability, update guest records, and coordinate with housekeeping and maintenance for room readiness. -Respond to guest complaints or concerns professionally, resolving issues to ensure guest satisfaction. -Maintain accurate records of guest transactions, including room charges, fees, and incidentals. -Answer phone calls and emails in a professional manner, assisting guests with booking inquiries and general questions. -Assist with night audit functions, including reviewing and reconciling daily financial transactions when necessary. -Ensure compliance with hotel policies and procedures, including safety protocols and guest security. Work is supervised. No experience/education. See attached addendum for expanded job details.